Our return policy is simple. If you are not 100% satisfied with your purchase you may return the item/s within 5 days from the date of receipt and we will be glad to issue a store credit for the price of the item/s or make an exchange.
At California Computer, we are here to help you resolve a purchase problem as quickly and easily as possible. As long as you meet the terms and conditions that are stated in our return policy you will be able to make an exchange or get store credit. Please note that not all items are covered by our return policy. Among those brands excluded are products from Apple, Compaq, IBM, Toshiba, Sony, Nikon, Motorola, Nokia, and Hewlett-Packard.
Due to certain manufacturer's, policies and the restrictions placed upon us, the following products may not be exchanged or returned to us under any circumstances. Defective products are repaired and replaced in accordance with these manufacturers' established policies. Please call them directly for details on their specific return policies. Products from the following brands are accepted for repair only: including, but not limited to: Apple, Compaq, IBM, Toshiba, Sony, Nikon, Motorola, Nokia and Hewlett-Packard. California Computer. may not accept such returns for exchange, replacement or credit. If you receive a unit that is inoperable FOR ANY REASON, you may contact the manufacturer directly or any authorized service center in your area.
All returns require prior authorization. Returns must be authorized by us within 5 days from the date product was received by customer. Once an authorized return is made, a store credit or an exchange will be provided.
We will replace or repair, at our sole discretion, any product that is deemed defective within five (5) days from the date it was received by customer. After 5 days, the manufacturer's warranty process must be followed.
Shipping charges are non-refundable. Authorized returns must be 100 percent unregistered, complete, and contain all original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories, all promotional items that were included with the shipment, and any other documentation included with the original shipment.
No credit for returns shipped improperly or missing manufacturer warranty cards and/or promotional items, etc. Credit will not be given since unit/s cannot be sold as new when these items are missing.
Shipping charges on returned items are the customer's responsibility; California Computer. will match the shipping method and pay for shipping on replacement or exchange item(s).
Returns of unopened items and unauthorized returns are subject to 15% restocking fee. Credit will be issued based on Current Market Price (CMP), less a 15% re-stocking fee and shipping charges. Such a credit will only be issued if the item is shipped back not more than five days after it had originally been received by the customer. Opened product is subject to a 25% restocking fee.
Absolutely no refund on any software, cables or installable hardware including, but not limited to: Memory, CPU, Hard drive, Power Supply and Motherboards. All products are sold with their respective manufacturer's warranties. Please note: Warranty periods and services vary by manufacturer and product. Overseas customers are responsible for all custom release charges and express shipping charges relating to returns.
Please Note: All Asus parts including, but not limited to: Motherboards, Screen's / LCD's, Hard Drive's / SSD's , Batteries and etc .... are final sale. In case of defect we only replace the part. We don't offer refund or return on Asus parts only exchange.
For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as Federal Express or UPS. Please note that if the box is opened or the box is marked with writing other than the shipping label, we reserve the right to charge a 25% restocking fee to help offset our loss on the devalued goods.
Credit will be issued upon inspection of the merchandise.
California Computer, will issue a refund (a credit to a customer's credit card account, if that was the method by which the order was originally paid) once the items are received and inspected. Please allow 10-14 days for credit to be given. Every credit card has different posting cycles; please allow 1-2 billing cycles for your credit to appear on your statement.
This policy only applies to Cellular Phones Our return policy is simple. If you are not 100% satisfied with your purchase you may return the item/s within 5 days from the date of receipt and we will be glad to issue a store credit for the price of the item/s or make an exchange.
Defective Items Return Policy Defective cellular phones can be exchanged only within 14 days from the shipping date. After 14 days, all defective items should be sent to the manufacturer for exchange or repair.
Some unlocked cellular phones only have international warranties and defective units must be sent outside the U.S. for repair or exchange.
Dead-on-arrival merchandise is exchangeable provided that the unit has been used for less than thirty minutes and the request for exchange is made within a period of fourteen days from the date of the original invoice. The item must be in original factory condition including all packaging materials, inserts, manuals, warranty cards (not filled-out), and all accessories.
LIMITATION OF LIABILITY
CALIFORNIA COMPUTER shall not be responsible for delays or failures in performance and shall have no liability to purchaser resulting from causes beyond its reasonable control, including but not be limited to acts of God, natural disasters, war, riot, fire, accident, explosion, strikes, or other labor trouble, government acts or omissions, delay or default by subcontractors or suppliers of materials or services, transportation difficulty or shortages in labor, fuel, materials, suppliers, or power at current prices. CCC is not liable for any delay in performance due to unforeseen circumstances or due to cause beyond its control including, but not limited to, acts of government, labor disputes, delay in transportation, and delays in delivery or inability to deliver by CCC's supplier.
We are not liable under any legal theory for consequential or incidental damages arising from shipping delays, system downtime, loss of data or for any loss, damage, or expense arising from product malfunction or defect (including, without limitation, year 2000 non-compliance in any software or hardware). We expressly disclaim all warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. This disclaimer in no way affects the terms of the manufacturer's warranty, if any. Other restrictions may apply.
Seller will in no event be liable for lost profits or other consequential damages even if seller or its representatives have been advised of the possibility of such damages or for any claim against the customer by any other party.
IN NO EVENT SHALL CALIFORNIA COMPUTER BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT OR OPPORTUNITY. CUSTOMER'S SOLE AND EXCLUSIVE REMEDY IS STATED IN THE MANUFACTURER'S OR PUBLISHER'S END USER WARRANTY ACCOMPANYING THE PRODUCT. IN NO EVENT SHALL CALIFORNIA COMPUTER 'S LIABILITY EXCEED THE REPAIR, REPLACEMENT OR COST OF THE SPECIFIC PRODUCT PURCHASED FROM CALIFORNIA COMPUTER . SOME STATES MAY NOT RECOGNIZE A DISCLAIMER OR LIMITATION OF WARRANTIES AND/OR LIMITATION OF LIABILITY SO THE ABOVE DISCLAIMERS MAY NOT APPLY. CUSTOMER MAY ALSO HAVE DIFFERENT AND/OR ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.
Remedies upon default
Failure of customer to perform its obligations hereunder including, without limitation payment in full of the purchase price for the equipment or the insolvency, bankruptcy, assignment for the benefit of creditors, or dissolution, liquidation, or winding up of the business of customer shall constitute a default under this agreement, and shall afford to seller the right to immediately recover the equipment without notice to the customer in addition to all the remedies of a secured party under the uniform commercial code of the state of California.
Receive damaged merchandise
If you receive damaged merchandise, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for California Computer to file a damage claim. Save the merchandise and the original box and packing it arrived in, notify California Computer immediately to arrange for a carrier inspection and a pick up of damaged merchandise.
For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS or Fed Ex.
How do I request an RMA number Indemnity Legal
If your product is not working properly please call manufacture technical assistance first
Telephone number for technical assistance should be in your owner's manual or you can refer to our web site under Vendor List
Send your request using our RMA form. please include your order number
You can also contact our customer service department at 213-689-0808 between the hours of 9:00am to 5:00pm, PST.
Any returns mailed to us without a pre-approved RMA number may be refused without notice, automatically returned, and a handling fee assessed. A RMA is valid for 10 days.
You will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. If you choose not to insure your package and we do not accept return of the product for reasons stated in our terms and conditions, you will be responsible for any loss or damage. Upon our acceptance of the merchandise in like new condition in conformity with this policy, the purchase price will be credited to your credit card account minus any applicable fees. Please allow 14 days from when we accept your product for the processing of your credit. Additional charges may be assessed for products returned with any missing parts and/or accessories. For product that we verify to be defective, we may pay freight in one direction only on any such merchandise exchanges.
All products returned for RMA must: be 100 percent complete and contain all original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment.
Return the complete package (include copy of invoice) to:
Attn: Service Department (RMA Number:_____)
217 King Blvd
Los Angeles, CA 90037
Write your RMA number legibly on the return label. Please don't write on the box. The returned package must be received within 10 business days of the RMA issued date. Please note that if the box is opened or the box is marked with writing other than the shipping label, we reserve the right to charge a 25% restocking fee to help offset our loss on the devalued goods. Refunds will be issued after verification of item/items received, checked and approved less any applicable fees
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