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| Terms & Conditions |  | | Your use of the californiacomputer.com web site (the “Site”) is governed by the policies, terms, and conditions set forth below. Please read the following information carefully. By using this Site or submitting an order for products or services, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth below. If you do not agree to these terms and conditions, please do not use this Site and please do not submit any orders for products or services. These terms and conditions may be changed by californiacomputer.com in the future. It is your responsibility as a user to periodically return to this page to review the terms and conditions for amendments. The amended terms shall take effect automatically the day they are posted on the site. Your continued use of the californiacomputer.com web site following any amendments will constitute agreement to such amendments.
In instances where a particular brand of memory is not available, California Computer Center reserves the right to ship a memory of equal quality, though different brand, which will have the same specifications and functionality as does the ordered item. This insures that you will receive your order promptly, and will not result in any disadvantages to you whatever.
Prices on this invoice do not include installation, training or support, unless otherwise specified on the face of this document. Entire agreement: the agreement contains the entire agreement between the parties hereto. No promise, representation, warranty or covenant not included in this agreement has been or is relied on by either party. Each party has relied on its own examination of this agreement and the provisions hereof, and the counsel of its own advisors.
To our valued customers, a word about our low prices
It has happened so often, that we feel it must be addressed. Many of you have contacted us, asking with some suspicion how our prices can be so low. Are we selling defective products? Used? Refurbished? No, no, and no*. Unlike pricier merchants who provide (and charge for) post-sale perks, we are committed to offering great products at fantastic prices. As a web-based store, we do not have the huge costs associated with a traditional retail store, and this allows us to offer excellent pricing. Some of the items we offer are available only while supplies last; and often, we will not be able to re-purchase them at our current selling price. Our products are fully backed by manufacturer warranties, but do not come with the support that may be available had they been purchased at higher prices. Our sales are final, and those dissatisfied with the quality of the merchandise will be asked to contact the manufacturer.
THE FAILURE OR REFUSAL OF EITHER PARTY TO INSPECT THE AGREEMENT OR OTHER DOCUMENTS OR THE FAILURE TO OBTAIN LEGAL OR OTHER ADVICE RELEVANT TO THIS TRANSACTION CONSTITUTES A WAIVER OF ANY OBJECTIONS, CONTENTIONS, CLAIMS THAT MIGHT HAVE BEEN BASED UPON SUCH READING, INSPECTION OR ADVICE. No modification or amendment to this agreement shall be of any force or effect unless in writing executed by the customer and authorized representative(s) of seller. This agreement is not assignable by the customer without the prior written consent of seller.
Money-back Guarantees
californiacomputer.com does not offer money-back guarantee on any product.
Please note: Seller doesn't offer price protection. (Due to nature of our business Price you pay today may be different tomorrow). All specials and promotions limited to stock on hand. Call for current prices. Not responsible for typographical errors. We reserve the right to limit quantities on all products.
Retail Customers:
Please note: Prices on californiacomputer.com are applicable only for purchases online. Prices in our retail location are not associated with our prices on our Web site, and are subject to the pricing policies established in the retail store
*CMP: Current Market Price.
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| | Purchaser’s order and this contract may not be terminated or canceled, either in whole or in part, without CCC written consent, and then only under terms that will reimburse CCC for all applicable costs incurred by it, including reasonable allowance for profit. Custom Configuration systems and special order items are final sale once the order is placed and deposit is giving order cannot be cancel. No refund on custom configuration systems deposit.
All order cancellations must be in writing: To cancel your order, please send e-mail to ordercancel@californiacomputer.com
Please note: Canceling any order paid by credit card prior to shipping the merchandise will incur a 3% credit card charge. We are charged a 3% bank-processing fee for all transactions processed using our credit card terminal. That same fee will be assigned to any order cancelled after having been charged. When an order is placed and credit card information given, it is considered to be a solid order and your credit card will get charged unless the merchandise is not in stock. | | | California Computer Center makes every effort to ensure the accuracy of the information published in our catalogs and on our Web site(s). However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. California Computer Center makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind.
If an error is made and a product is listed at an incorrect price, California Computer Center shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, California Computer Center shall immediately issue a credit in the amount of the incorrect price.
Please note: California Computer Center doesn't offer price protection or guarantee prices listed on other web sites or price comparison engines.
| | CCC shall not be responsible for delays or failures in performance and shall have no liability to purchaser resulting from causes beyond its reasonable control, including but not be limited to acts of God, natural disasters, war, riot, fire, accident, explosion, strikes, or other labor trouble, government acts or omissions, delay or default by subcontractors or suppliers of materials or services, transportation difficulty or shortages in labor, fuel, materials, suppliers, or power at current prices. CCC is not liable for any delay in performance due to unforeseen circumstances or due to cause beyond its control including, but not limited to, acts of government, labor disputes, delay in transportation, and delays in delivery or inability to deliver by CCC’s supplier.
We are not liable under any legal theory for consequential or incidental damages arising from shipping delays, system downtime, loss of data or for any loss, damage, or expense arising from product malfunction or defect (including, without limitation, year 2000 non-compliance in any software or hardware). We expressly disclaim all warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. This disclaimer in no way affects the terms of the manufacturer’s warranty, if any. Other restrictions may apply.
Seller will in no event be liable for lost profits or other consequential damages even if seller or its representatives have been advised of the possibility of such damages or for any claim against the customer by any other party. | | If your product is not working properly please call manufacture technical assistance first
Telephone number for technical assistance should be in your owner’s manual or you can refer to our web site under Vendor List
Send your request using our RMA form. please include your order number
You can also contact our RMA department at rma@californiacomputer.com
Any returns mailed to us without a pre-approved RMA number may be refused without notice, automatically returned, and a handling fee assessed. A RMA is valid for 10 days.
You will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. If you choose not to insure your package and we do not accept return of the product for reasons stated in our terms and conditions, you will be responsible for any loss or damage. Upon our acceptance of the merchandise in like new condition in conformity with this policy, the purchase price will be credited to your credit card account minus any applicable fees. Please allow 14 days from when we accept your product for the processing of your credit. Additional charges may be assessed for products returned with any missing parts and/or accessories. For product that we verify to be defective, we may pay freight in one direction only on any such merchandise exchanges.
All products returned for RMA must: be 100 percent complete and contain all original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment.
Return the complete package (include copy of invoice) to:
California Computer Center
Attn: Service Department (RMA Number:_____)
444 S. Flower St. Suite 160
Los Angeles, CA 90071
Write your RMA number legibly on the return label. Please don’t write on the box.
The returned package must be received within 10 business days of the RMA issued date.
Please note that if the box is opened or the box is marked with writing other than the shipping label, we reserve the right to charge a 25% restocking fee to help offset our loss on the devalued goods.
Refunds will be issued after verification of item/items received, checked and approved less any applicable fees
| | | Customer shall indemnify seller against and hold seller harmless from any an all claims, actions, proceedings, expenses, damages or liabilities including attorney's fees, arising in connection with the equipment, including, without limitations, its manufacture, selection, purchase, delivery, possession, use, operation or return and the recovery of claims under insurance policies thereon. | | | In the event it becomes necessary for seller to enforce the terms and conditions of the agreement including seller's disclaimers and limitations of liability, seller shall be entitled to recover all of its costs incurred including reasonable attorney's fees in all manner of collection and in trail and appellate levels. In case of legal action customer is responsible for legal fees, lost of time to collect, all other expenses, and 10% annually interest to collect balance for an invoice or invoices. | | CALIFORNIA COMPUTER CENTER shall not be responsible for delays or failures in performance and shall have no liability to purchaser resulting from causes beyond its reasonable control, including but not be limited to acts of God, natural disasters, war, riot, fire, accident, explosion, strikes, or other labor trouble, government acts or omissions, delay or default by subcontractors or suppliers of materials or services, transportation difficulty or shortages in labor, fuel, materials, suppliers, or power at current prices. CCC is not liable for any delay in performance due to unforeseen circumstances or due to cause beyond its control including, but not limited to, acts of government, abor disputes, delay in transportation, and delays in delivery or inability to deliver by CCC’s supplier.
We are not liable under any legal theory for consequential or incidental damages arising from shipping delays, system downtime, loss of data or for any loss, damage, or expense arising from product malfunction or defect (including, without limitation, year 2000 non-compliance in any software or hardware). We expressly disclaim all warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. This disclaimer in no way affects the terms of the manufacturer’s warranty, if any. Other restrictions may apply.
Seller will in no event be liable for lost profits or other consequential damages even if seller or its representatives have been advised of the possibility of such damages or for any claim against the customer by any other party.
IN NO EVENT SHALL CALIFORNIA COMPUTER CENTER BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT OR OPPORTUNITY. CUSTOMER'S SOLE AND EXCLUSIVE REMEDY IS STATED IN THE MANUFACTURER'S OR PUBLISHER'S END USER WARRANTY ACCOMPANYING THE PRODUCT. IN NO EVENT SHALL CALIFORNIA COMPUTER CENTER'S LIABILITY EXCEED THE REPAIR, REPLACEMENT OR COST OF THE SPECIFIC PRODUCT PURCHASED FROM CALIFORNIA COMPUTER CENTER. SOME STATES MAY NOT RECOGNIZE A DISCLAIMER OR LIMITATION OF WARRANTIES AND/OR LIMITATION OF LIABILITY SO THE ABOVE DISCLAIMERS MAY NOT APPLY. CUSTOMER MAY ALSO HAVE DIFFERENT AND/OR ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE. | | | | Californiacomputer.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. We have designed californiacomputer.com so that no personal identifying information is displayed online or is accessible to the general public via our web site or e-mail.
At California Computer Center, we are committed to protecting your privacy. We use the information we collect about you only to process orders and to provide a more personalized shopping experience. We do not release your private information to others. Use of Your Personal Information Information about our customers is an important part of our business, we do not sell or rent our customer information to any outside party under any circumstances. We do not reveal your e-mail address or other personal information, except to complete transactions with our third-party vendors. In such cases, we provide only the information required to complete the transaction. By contract, the third party is not permitted to sell, rent or share this information. During the Californiacomputer.com registration process, we ask you to provide us with contact information, such as name, billing address, shipping address, e-mail address, telephone number and a valid credit card number. We use this information to verify your account when you place an order. We strongly advise not to test the web site with false bids or orders, as it will result in substantial, personal legal risk. It is a violation of the law to make bids or orders under a false name or with an invalid credit card. Californiacomputer.com.com has a sophisticated Fraud Control system that screens for suspicious bids and orders, which are subject to investigation and possible cancellation. For your protection, credit card orders may be delayed while screening takes place. Persons who commit fraudulent activity will be prosecuted to the fullest extent of the law. Web browsers transmit a unique address that can be used by law enforcement officials to identify fraudulent activity.
Both the FBI and the US Secret Service are responsible for investigating Internet fraud cases. Fraudulent information will be provided to the issuing bank, shipping carriers, and networked with our business partners. How Secure Is Information About Me? * We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. * We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. * It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. | | If you receive damaged merchandise, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for California Computer Center to file a damage claim. Save the merchandise and the original box and packing it arrived in, notify California Computer Center immediately to arrange for a carrier inspection and a pick up of damaged merchandise.
For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS or Fed Ex. | | | Failure of customer to perform its obligations hereunder including, without limitation payment in full of the purchase price for the equipment or the insolvency, bankruptcy, assignment for the benefit of creditors, or dissolution, liquidation, or winding up of the business of customer shall constitute a default under this agreement, and shall afford to seller the right to immediately recover the equipment without notice to the customer in addition to all the remedies of a secured party under the uniform commercial code of the state of California. | | | In case customer’s check is not cleared for any reason or check is stopped for payment. CCC is authorized to charge customer’s credit card, that we have obtained for any reason in past, plus credit card charges in addition to $20 handling fee for each bounced or stopped check. | | Our return policy is simple. If you are not 100% satisfied with your purchase you may return the item/s within 5 days from the date of receipt and we will be glad to issue a store credit for the price of the item/s or make an exchange.
At California Computer Center, we are here to help you resolve a purchase problem as quickly and easily as possible. As long as you meet the terms and conditions that are stated in our return policy you will be able to make an exchange or get store credit. Please note that not all items are covered by our return policy. Among those brands excluded are products from Apple, Compaq, IBM, Lenovo, Toshiba, Sony, Nikon, Motorola, Nokia, and Hewlett-Packard.
Due to certain manufacturer’s, policies and the restrictions placed upon us, the following products may not be exchanged or returned to us under any circumstances. Defective products are repaired and replaced in accordance with these manufacturers' established policies. Please call them directly for details on their specific return policies. Products from the following brands are accepted for repair only: including, but not limited to: Apple, Compaq, IBM, Lenovo, Toshiba, Sony, Nikon, Motorola, Nokia and Hewlett-Packard. California Computer Center Corp. may not accept such returns for exchange, replacement or credit. If you receive a unit that is inoperable FOR ANY REASON, you may contact the manufacturer directly or any authorized service center in your area.
All returns require prior authorization. Returns must be authorized by us within 5 days from the date product was received by customer. Once an authorized return is made, a store credit or an exchange will be provided.
We will replace or repair, at our sole discretion, any product that is deemed defective within five (5) days from the date it was received by customer. After 5 days, the manufacturer's warranty process must be followed.
Shipping charges are non-refundable. Authorized returns must be 100 percent unregistered, complete, and contain all original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories, all promotional items that were included with the shipment, and any other documentation included with the original shipment.
No credit for returns shipped improperly or missing manufacturer warranty cards and/or promotional items, etc. Credit will not be given since unit/s cannot be sold as new when these items are missing.
Shipping charges on returned items are the customer's responsibility; California Computer Center Corp. will match the shipping method and pay for shipping on replacement or exchange item(s).
Returns of unopened items and unauthorized returns are subject to 15% restocking fee. Credit will be issued based on Current Market Price (CMP), less a 15% re-stocking fee and shipping charges. Such a credit will only be issued if the item is shipped back not more than five days after it had originally been received by the customer. Opened product is subject to a 25% restocking fee.
Absolutely no refund on any software, cables or installable hardware including, but not limited to: Memory, CPU, Hard drive, Power Supply and Motherboards
All products are sold with their respective manufacturer’s warranties. Please note: Warranty periods and services vary by manufacturer and product.
Overseas customers are responsible for all custom release charges and express shipping charges relating to returns.
For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as Federal Express or UPS.
Please note that if the box is opened or the box is marked with writing other than the shipping label, we reserve the right to charge a 25% restocking fee to help offset our loss on the devalued goods.
Credit will be issued upon inspection of the merchandise.
California Computer Center, will issue a refund (a credit to a customer’s credit card account, if that was the method by which the order was originally paid) once the items are received and inspected. Please allow 10-14 days for credit to be given. Every credit card has different posting cycles; please allow 1-2 billing cycles for your credit to appear on your statement.
”Our return policy is simple. If you are not 100% satisfied with your purchase you may return the item/s within 5 days from the date of receipt and we will be glad to issue a store credit for the price of the item/s or make an exchange.
Defective cellular phones can be exchanged only within 14 days from the shipping date. After 14 days, all defective items should be sent to the manufacturer for exchange or repair.
Some unlocked cellular phones only have international warranties and defective units must be sent outside the U.S. for repair or exchange
Dead-on-arrival Cell phones are exchangeable provided that the unit has been used for less than thirty minutes and the request for exchange is made within a period of fourteen days from the date of the original invoice. The item must be in original factory condition including all packaging materials, inserts, manuals, warranty cards (not filled-out), and all accessories.
As is typical for the cellular phone industry, many of our unlocked GSM phones are produced outside the U.S. “International” phones will carry an international manufacturer warranty, as will be detailed in your owner’s manual. Often, they will come along with a user’s manual written in the language of the country of origin. Our return policy for these phones is as follows: Only DOA (Dead on Arrival) Exchanges will be made for these products through our RMA department. No returns are allowed otherwise. There are no exceptions."
Dead Pixel Policy: There must be 7+ dead pixels in order to obtain a replacement notebook
PLEASE NOTE: ALL products claimed to be defective that are returned to californiacomputer.com, and that test out in working condition will be assessed a 20% re-stocking fee. Additionally, any charges incurred by californiacomputer.com as a result will be transferred to the customer. PLEASE CALL THE TECHNICAL SUPPORT NUMBER FOR THE MANUFACTURER OF THE PRODUCT YOU PURCHASED PRIOR TO RETURNING PRODUCTS TO CALIFORNIACOMPUTER.COM.
OUR VENDOR LIST CONTACT INFORMATION
| | Purchaser’s refusal to accept shipment of goods from freight carrier for any reason beyond the control* of California Computer Center will result in a refund of the merchandise’s current market price, less a restocking charge of 15%. Original freight paid by customer will not be refunded – in some cases, customer will be responsible for the cost of the return trip. Subsequent purchases will require a written purchase order.
*”Beyond the control of CCC” includes but is not limited to:A) Unsuccessful delivery due to an incorrect address submitted during order, B) Refusal to accept a delivery when there is no legitimate reason for such a refusal. Legitimate reasons include, but are not restricted to: 1) Having cancelled the order in writing prior to shipment; 2) a package being tendered for delivery that has been materially damaged in transit.C) Unsuccessful delivery attempts due to an absence of a receiver who would sign for the delivery. | | After placing your order you will receive confirmation e-mail with details of the order you just placed.
Prices shown do not include charges for shipping and handling or for applicable sales/use taxes. Customer is solely responsible for applicable shipping and handling charges and taxes. Unless Customer provides California Computer Center with a valid government or nonprofit tax exemption certificate, taxes will be charged for orders shipped to California state in which California Computer Center is obligated to collect and report such sales.
California Computer Center have chosen FedEx and UPS because we have found that the service and reliability is worth the difference in price. If the website is calculating an unusually high shipping rate in comparison to the amount or type of items that you are ordering, you can call us directly at 800-727-2522
Note: Credit Card Orders Only! If the shipping address is different from the billing address on your credit card, please call your credit card company and have them note the shipping address on the card. However, there may be a delay in processing your order for verification purposes.
Shipping Policy
For your convenience, we use the most reliable carriers suitable to your location to deliver your package in the shortest time. Shipping charges are automatically calculated based on your selected method of shipment when placing an order. The method of shipment you choose does not necessarily mean you will receive your order within the specified number of days. Please note that we count from the day we ship and not from the day you place your order. However, we guarantee that we attend to our customers on a first come first serve basis. Please take note that we do not ship on Saturdays, Sundays and Holidays. Orders placed after 10 a.m. (Pacific Time) are considered to have been placed on the next business day. Those placed after 10 a.m. on Friday will ship on the following Monday.
We maintain a vast distribution network covering the United States in order to speed up delivery time to our customers. If you order two or more items, they each may not be housed at the same location. In our effort to deliver your order immediately, you may receive two or more shipments if the items come from different distribution points. If for some reason you do not want your order shipped separately, please give us a call at
800-727-2522 and inform us of your preference after you place the order. Please expect a slight delay and an additional destination charge on your shipment. Although we ship to most areas served by our carriers, we do not ship to P.O boxes or particular international locations at this moment.
Will I be charged tax?
Sales tax applies only to shipping addresses located in California | | Shortages must be claimed within twenty four (24) hours of the time merchandise is received by customer.
Shipment of any products purchased are subject to CCC’s availability schedule. CCC shall make every reasonable effort to meet any delivery date(s) quoted or acknowledged. However, CCC will not be liable for its failure to meet such date(s). | | All items have carry-in warranty unless specified otherwise. Carry-in means that customer shall bring item(s) to CCC for repair regardless of amount and date of purchase. Do not discard boxes and packing materials. Some items must be shipped to their authorized service center for purpose of warranty or non-warranty repair. It is best to ship them inside their original boxes. Warranty shall not apply to defects resulting from: - Improper or inadequate maintenance by buyer;
- Buyer supplied software or interfacing;
- Unauthorized modification or misuse (installation of other software or hardware to cause the problem);
- Operation outside of the environment specifications for the product;
- Improper site preparation and maintenance.
Warranty set forth by each manufacturer is exclusive and no other warranty whether written or oral, is expressed or implied. CCC specifically disclaims the implied warranties of merchantability and fitness for a particular purpose. In no event shall CCC be liable for direct, indirect, special, incidental or consequential damages (including loss of profit or labor) whether based on contract, tort or any other legal theory. Opening or otherwise tampering with the system for any purpose including upgrading, by unqualified personnel may jeopardize all warranties.
Due to certain manufacturers' policies and the restrictions placed upon us, the following products may not be exchanged or returned to us under any circumstance - ALL SALES ARE FINAL. Defective products are repaired and replaced in accordance with these manufacturers' established policies. Please call these manufacturers directly for details on their specific return policies. Products from the following brands are accepted for repair only: including, but not limited to: Apple, Compaq, IBM, Lenovo, Toshiba, Sony and Hewlett-Packard. California Computer Center may not accept returns for exchange, replacement or credit. If you receive a unit that is inoperable for any reason, you may contact us for information on warranty service through California Computer Center, the manufacturer direct or any authorized service center in your area.
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